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Terms and Conditions
     
  Here at KYMSOFT we want you to fully understand your rights and obligations when making a purchase from us. Please read the following terms and conditions before you complete your order.

Scope of Terms		  
    1. The following terms and conditions apply to purchases made from Kymsoft via the Kymsoft.com website  
    2. The contract is between KYMSOFT (the seller) and the person or organisation named on the credit card/debit card or deferred credit agreement used for payment (the buyer).  
    3.

For contractual purposes the point of sale is deemed to be England, and the date and time of sale when the order has been received and confirmed, either at the completion of an online transaction, or via an email, letter or fax from us following receipt of your posted order and payment. This contract shall be governed by English Law under the exclusive jurisdiction of the English Courts.

  
  Privacy Policy  
     
We do not store credit card details nor do we share customer details with any 3rd parties.
  
  Pricing & Payment  
    4. The prices are those held on the master file for the web page and its direct links to product details. In the event of any unauthorised tampering with these pages, the master file held at the trading premises of the seller shall prevail. Any transaction conducted at an incorrect price will be deemed null and void and the buyer advised within 14 days via email.  
    5. All goods are priced exclusive of UK Value Added Tax (VAT) and FOB UK.  
    6. Goods must be paid for in advance, either using online credit card processing facilities, or by sending a cheque or bacs payment.  
    7. Title of the goods remains with the seller until such payments have been cleared. In the event of subsequent repudiation of payment by the buyer’s bank or paying agent, the title reverts to the seller until any outstanding payment has been made in full.  
  Delivery Times  
    8.
Delivery times and dates of 3-5 working days as quoted by the company are only estimates and are not binding in any way. The company does not accept any liability for any loss incurred by customers if deliveries are not carried out at the estimated time.
  
  Damage in Delivery  
    9. The company must be advised in writing within 24hours of receipt by the customer of any shortage in goods delivered. If no such notice is received then the company shall not be under any liability in respect thereof.  
    10. The company must be advised by telephone or in writing by email within 24 hours of any damage caused to the goods during transit to the customer. The company shall not be under any liability in respect thereof if no such notice is received.  
    11. It is the customer’s responsibility to inspect the good on delivery.  
  Force Majeure  
    12. The company shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (a) Acts of God (b) Outbreak of hostilities, riots, civil disturbance, acts of terrorism (c) The act of any government, or authority (including refusal or revocation of any license or consent) (d) Fire, explosion, flood fog or bad weather (e) Power failure, failure of telecommunications lines, failure or breakdown of plant machinery or vehicles (f) Default of suppliers or sub-contractors (g) Theft, malicious damage, strike, lock-out or industrial action of any kind (h) Any cause or circumstances whatsoever beyond the companies reasonable control.  
  Refund / Cancellation Policy  
    13.

You can cancel your subscription at any time with 30 days notice.

  
    14. The Law of England shall apply to these Terms and Conditions.  
    15.

All disputes arising out of these Terms and Conditions shall be subject to the exclusive jurisdiction of the Courts of England.

  
  Satisfaction  
    16. We want you to be totally satisfied with your purchase. If, for any reason, you are not, please contact us in the first instance by email or phone where we will try to resolve any areas or dissatisfaction. In the event of an unresolved dispute, an independent third party, mutually acceptable to both the buyer and the seller, shall act as an arbitrator. Arbitration shall take place in the United Kingdom.  
  Insurances  
    17. Kymsoft have £2,000,000 worth of professional indemnity insurance cover.  
  If you have any questions regarding these terms, please do not hesitate to contact us for clarification before you complete your purchase.  
         
  Complaints  
      If you want make a complaint, we will deal with it speedily and fairly. We will:  
         
    > Acknowledge your complaint within 5 working days of receipt.  
    > Try and resolve your complaint fully within 4 weeks of receipt. If there are valid reasons for consideration of the complaint taking longer, we will keep you fully informed in writing or via telephone or email as you prefer and you will receive a response at the very latest within 8 weeks.  
    > Liaise with counselling organisations acting on your behalf, if you ask us to.  
    > Send you a final decision on the complaint in writing.